Frequently asked questions
Vital First Aid has more than 20 years of experience in the industry and uses trainers with an extensive paramedical background. First Aid courses are written and designed by Intensive Care Paramedics giving them true to life content.
Absolutely. Being an RTO gives you the confidence that our courses are genuine, our policies are fair, and you will be dealing with a reputable organisation.
Yes, we have many clients across Australia and Asia Pacific who we have conducted on-site courses for. Just ask, we will be able to assist you.
We send e-certificates with various forms of security built in to ensure that they cannot be fraudulently changed. If you need a copy, simply log into the student portal on our website and download a copy. This is NO CHARGE FOR THIS.
If you need proof of successful completion on the day of the course just ask the trainer. They can provide you with a form that is like an interim certificate.
No ! We’ve been running public courses for over 20 years and proud to say that we have never cancelled a course due to low numbers. We feel that’s its better to run a course even for just one person, than to cancel that course and have an unhappy customer.
Yes, but it seems that nearly all first aid training companies claim that they conduct training for companies like McDonalds, ACCOR Hotel group, NSW Police etc etc. We have, and continue to conduct first aid training for many large national and international organisations but we feel that the fact that we have been around for such a long time means more than naming a few high profile companies.
We can do this – just let the office know when you book into a course or the trainer during the course. We don’t charge for this however, unlike many other companies.
First Aid training is GST free unless it is being paid by a 3rd party e.g your employer.
Things come up and we understand that., as long as you give us at least 3 business days notice you can reschedule your course at no charge.
Firstly ” fail ” is not a word we use in modern adult education. Our trainers are extremely experienced and will work with you until we are satisfied that you are satisfactory in all aspects of the course.
Not really. There are a few things that you need to do and some things that you should do. We can help you out with this.
Your CPR should be refreshed every 12 months – we will send you out a reminder via email.
Your Provide First Aid should be refreshed every 3 years, again, we will send email reminders for you.
You should at least review CPR and how to apply slings regularly – our YouTube channel has great videos to help you do this.
We also feel that we should assist you in all things first aid even after you have completed a course – if you have any questions or concerns in relation to the application of first aid please call us.
What about first aid kits? What do I need?
We can certainly assist with this area, just call our office.
The owner of Vital First Aid, Adrian, has been working with defibs for more than 30 years. He was involved with the roll-out of the HeartsStart 3000 ( the defibs donated by Kerry Packer in the late 80’s ) and still actively promotes the need for defibrillators in Australia.
Our focus in Vital First Aid is training, not sales, this simply means that we can give expert advice on defibs not based on “profits” but based on genuine knowledge and understanding of what’s best for you.
To be honest, they are cheaper. Typically though, the people that attend the very cheap courses only go once……We try and keep our prices as low as we can whilst ensuring our standards are as high as possible. This is why a huge number of our clients are returning customers, in fact nearly 60% of attendees in courses have done one of our courses in the past.