Please click here to download the Vital First Aid Student Handbook:

Download Student Handbook This student handbook contains various information including our cancellation and complaints policies

COMPLAINTS: if you are not happy with any stage of your experience with us please contact the CEO directly


Fees and Cancellation Policy:

·         A fee of $40 applies when a course booking is cancelled without adequate notice (more than 3 business working days’ notice required. 3 business days’ notice or less is considered a cancellation).

·         Refunds and rebooking’s must be claimed within 30 days. No refund of any fees paid will be available after this time

·         Transfer of a course booking is available. Minimum 3 business days’ notice is required. A fee of $20  for each transfer, (one free transfer offered).

All refunds are assessed on a case-by-case basis.