Student Handbook

Download Student Handbook This student handbook contains various information including our cancellation and complaints policies as well as Privacy Policy 


PRIVACY NOTICE as it relates to collection of personal information and disclosure of this information to 3rd parties

Your needs

Ensuring we meet your individual needs:

We are passionate to ensure your individual learning needs are met to ensure that you achieve the outcomes from the course that you need,  and also so you have a good overall experience with Vital First Aid.

Language Literacy & Numeracy Self-Assessment form is available to view here, if you do not think you would be able to successfully complete this, please let us know as soon as possible. You may be requested to complete this prior to course commencement.

Please let us know about any other type of disability or special needs you may have as soon as possible to enable us to provide the best support for you. 


Any complaint that you have about Vital First Aid should be directed to the CEO. Vital First Aid has a formal process of investigation for all complaints and your privacy will at all times be maintained. If a mutually acceptable resolution cannot be achieved we will direct you to the appropriate organisation for further action. 

Fees and Cancellation

Fees and Cancellation Policy:

  • A fee of $40 applies when a course booking is cancelled.  
  • Transfer of a course booking is available. (more than 3 business working days’ notice required. 3 business days’ notice or less is considered a cancellation). A fee of $20  for each transfer, (one free transfer offered).
  • Refunds and re-booking’s must be claimed within 30 days. No refund of any fees paid will be available after this time

All refunds are assessed on a case-by-case basis.

A refund will also be offered if Vital First Aid is unable to provide the agreed training.

Under 18 yo ?

Is the student UNDER 18 years of age ?

Consent to attend a course and provide us personal information is required for those under 18. A consent form can be downloaded here, signed by a parent / guardian and brought with the student to the course

On-line registration

We do require ALL participants of courses to complete their profiles on-line prior to any certificates / statement of attainments being sent. This includes completion of AVETMISS data requirements for NCVER 

Exemption from supplying a USI

In certain cases students may be exempt from supplying a USI. Please refer to the USI website Exemptions for details

Students not providing a USI will not have access to online student portal or the ability to have online verification of qualifications. Students must also be aware that if they successfully claim exemption from supplying a USI their training activity will not be included in the National VET Activity Provider Collection and that the training activity will not appear on their Authenticated VET Transcript.