Course Conditions

Student Handbook

This student handbook contains various information including our cancellation and complaints policies as well as Privacy Policy

Fees and Cancellation Policy:

  • A fee of $40 applies when a course booking is cancelled.  
  • Transfer of a course booking is available. (more than 3 business working days’ notice required. 3 business days’ notice or less is considered a cancellation). A fee of $20  for each transfer, (one free transfer offered).
  • Refunds and re-booking’s must be claimed within 30 days. No refund of any fees paid will be available after this time

All refunds are assessed on a case-by-case basis.

A refund will also be offered if Vital First Aid is unable to provide the agreed training.

Your Needs

Ensuring we meet your individual needs:
We are passionate to ensure your individual learning needs are met to ensure that you achieve the outcomes from the course that you need, and also so you have a good overall experience with Vital First Aid.

Language Literacy & Numeracy Self-Assessment form:

If you do not think you would be able to successfully complete this, please let us know as soon as possible. You may be requested to complete this prior to course commencement.

If you know that you will have LLN issues that may impact the successful completion of the course it is important not to ignore this, or even attempt to find another training organisation that “doesn’t care” if you have LLN issues. It is important for you to address any LLN issues – we recommend completing a LLN course with either TAFE or contact the READING WRITING Hotline 1300 655506. 

Please let us know about any other type of disability or special needs you may have as soon as possible to enable us to provide the best support for you. 

Student support prior to courses

Many of our courses require students to complete some sort of pre-course learning. To ensure this learning is fully supported and provides the best experience for students, students can gain assistance from a senior trainer during our business hours by simply calling the office. Outside of business hours support can be gained via our Facebook page Vital First Aid.


Any complaint that you have about Vital First Aid should be directed to the CEO. Vital First Aid has a formal process of investigation for all complaints and your privacy will at all times be maintained. If a mutually acceptable resolution cannot be achieved we will direct you to the appropriate organisation for further action. 

Under 18 years?

Is the student UNDER 18 years of age?

Consent to attend a course and provide us with personal information is required for those under 18. A consent form can be downloaded here, signed by a parent / guardian and brought with the student to the course

On-line registration

We do require ALL participants of courses to complete their profiles on-line prior to any certificates / statement of attainments being sent. This includes completion of AVETMISS data requirements for NCVER which includes providing information about your educational history, place of birth etc. We are unable to provide you with any Nationally Recognised certification without the USI number and the additional AVETMISS data. An example of the type of personal information that we e required to gain under AVETMISS is:

  • full name 
  • birth date
  • Gender
  • In which country were you born?
  • Do you speak a language other than English at home?
  • Are you of Aboriginal or Torres Strait Islander origin?
  • Do you consider yourself to have a disability, impairment or long-term condition? some details will be requested
  • What is your highest COMPLETED school level? 
  • Are you still enrolled in secondary or senior secondary education?
  • Have you SUCCESSFULLY completed any of full qualifications?
  • what BEST describes your current employment status?
  • what is the main reason you are undertaking this course?

Exemption from supplying a USI

In certain cases students may be exempt from supplying a USI. Please refer to the USI website Exemptions for details

Students not providing a USI will not have access to online student portal or the ability to have online verification of qualifications. Students must also be aware that if they successfully claim exemption from supplying a USI their training activity will not be included in the National VET Activity Provider Collection and that the training activity will not appear on their Authenticated VET Transcript.

Completing courses – certification 

Simply attending a course DOES NOT guarantee that you will be awarded the certification for that course. 

All Nationally Recognised units of competence require you to attend the course for the required duration and also to successfully complete the assessments. The trainer / assessor will make all effort to assist you during the course but there is still no guarantee certification will be issued if you are unable to meet all of the criteria for that specific unit.  

Professional Development




General Practitioners may gain PD points for completion of the CPR / First Aid course 5 points.          

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NSW Teachers may gain PD hours through the National Education Standards Authority ( NESA )

Requests for RACGP PD points must be made within 2 months of course completion.  

Request must be directed to Vital First Aid for NESA PD hours. 

Completing the units listed below will contribute the described hours of NSW Education Standards Authority ( NESA ) Registered PD addressing Standards 4.4.2 and 7.2.2 from the Australian Professional Standards for Teachers towards maintaining Proficient Teacher Accreditation in NSW

HLTAID001 Provide CPR 3 hours 

HLTAID003 Provide First Aid 8 hours 

HLTAID004 provide an emergency first aid response in an education and care setting 16 hours 

First Aid Training with Professional Paramedical Trainers